Flexible, secure mental health support—wherever you are
Total Life Cares offers telehealth services to increase access to mental health care while
maintaining high standards of quality, privacy, and person-centered support. Telehealth allows
eligible individuals to receive services remotely when clinically appropriate and permitted by
payer guidelines, including Medicaid and other insurance providers.
Services are delivered through HIPAA-compliant technology and are designed to reduce
barriers such as transportation challenges, scheduling limitations, or geographic distance.
Telehealth may be used to provide eligible services such as:
Individual outpatient counseling
Community Psychiatric Supportive Treatment (CPST), when appropriate
Psychoeducation and skills development
Supportive interventions aligned with individualized service plans
Care coordination and follow-up contacts
Medication management appointments through contracted, licensed prescribers
Services are provided in accordance with federal and state regulations, Louisiana Department of Health (LDH) requirements, and payer-specific policies, while remaining responsive to individual needs and preferences.
Total Life Cares utilizes secure, HIPAA-compliant platforms to protect client confidentiality and ensure privacy. Telehealth services follow the same ethical, professional, and documentation standards as in-person services and are delivered by qualified staff within their scope of practice.
Telehealth is offered only when it is appropriate for the service type, the individual’s needs, and
the service setting.
Our team is available to help individuals and families
Clients will need access to a smartphone, tablet, or computer with internet connectivity and a
private space suitable for sessions.
Telehealth is not appropriate for all situations or all services. Our team works with each
individual to determine whether telehealth is an appropriate option based on service
requirements, safety considerations, and payer guidelines.
To learn more about telehealth services, eligibility, or coverage options, please contact us. Our
team will be happy to discuss available services, scheduling, and next steps.
Telehealth allows eligible mental health services to be provided remotely using secure video or audio technology. When appropriate, telehealth offers the same professional standards, privacy protections, and person-centered care as in-person services.
You’ll need a smartphone, tablet, or computer with internet access and a private space where confidentiality can be maintained.
Yes. Telehealth services are provided using HIPAA-compliant platforms and follow the same privacy, ethical, and documentation standards as in-person services.
Yes. Informed consent is required prior to participating in telehealth services. Consent includes information about how telehealth works, privacy considerations, and potential limitations, in accordance with applicable regulations and payer requirements.
Coverage varies by service type and payer. Many telehealth services are covered by Louisiana Medicaid and other insurance plans when permitted. Our team can help verify coverage and discuss available options, including private insurance and self-pay
Telehealth is not appropriate for all services or situations. Our team works with each individual to determine whether telehealth is a suitable option based on service needs, safety considerations, and applicable guidelines
Telehealth does not replace emergency or crisis services. If you are experiencing a mental health emergency, call 911, go to the nearest emergency room, or contact the 📞 CARES Crisis Line: 225-663-8103
If technical difficulties occur, staff will make reasonable efforts to reconnect or discuss next steps when appropriate.
